Frequently Asked Questions
The price includes setup, but an additional delivery fee will be assessed based on the delivery address.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Yes, the delivery time you put down is the latest we can arrive. We commonly arrive earlier, though, to make sure we can get out all rentals on time. We will reach out to confirm delivery details prior the day prior to delivery.
That depends on how many rentals we have that day. Generally, we attempt to arrive an hour before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2-3 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The jump should be clean when you get it. AZ Bounce Houses cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. Ensuring you have purchased your inflatable permit from the city is also important.
Cash or Credit Cards, drivers do NOT carry change.
Please check out our policies page for details.
Yes, a $30 non-refundable credit card deposit is required to hold all rentals.
Most of our jumps (all of our character jumps for example) are 16'x16'' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 2 feet of access to the area where it will be set up. The jumps can weigh up to 400 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, rocks, and concrete.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.